Return & Refund Policy – SneakGoat

At SneakGoat, your satisfaction is our top priority. If you are not completely satisfied with your order, the following policy applies.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• Unused;
• In its original packaging;
• In the same condition in which you received it.

Defective or Damaged Items

If you receive a defective or damaged item, we will cover the return shipping costs.

Please contact us as soon as possible and include:

• A photo of the affected product;
• Your order number;
• A description of the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Lost or Stolen Parcels

If your parcel is lost or stolen while in the possession of the carrier, the following conditions apply:

• Once a parcel has been handed over to the shipping carrier, responsibility for the shipment lies with the carrier.
• In the event of loss or theft, you must contact the shipping carrier directly to request compensation.
• SneakGoat cannot issue a refund or send a replacement once the parcel has been entrusted to the delivery service.

How to Request a Return

For any return request or assistance, please contact our customer support team:

📧 contact@sneakgoat.co

Please provide the following information:

• Full name;
• Order number;
• A detailed description of the issue;
• Photos of the product, if applicable.

Example Return Request Email

Subject: Return Request – Order #12345

Hello SneakGoat Team,

I am contacting you regarding my order #12345, placed on [order date]. I have received the parcel; however, the [product name] is defective / damaged.

Please find attached a photo of the affected product. I would like to request a return and receive a refund in accordance with your Return & Refund Policy.

Thank you in advance for confirming the return procedure.

Kind regards,

[Full Name]
[Email Address]
[Phone Number (optional)]