Shipping Policy – SneakGoat

At SneakGoat, every order is carefully prepared to ensure you receive a high-quality product. Below you will find all the information regarding our processing times, shipping, and delivery conditions.

Order Processing & Delivery Times

All of our products are prepared to order.

Once your order has been confirmed, the average processing time is 1 to 3 business days, and shipping generally takes 10 to 15 business days, depending on your location and current order volume.

Business days exclude weekends and public holidays.

After dispatch, delivery times may vary depending on the destination country and the shipping carrier.

Where Is My Order?

If you placed your order 2 to 3 weeks ago, there’s no need to worry. Your parcel is most likely in transit and should arrive shortly.

Occasionally, slight delays may occur due to logistical factors beyond our control.

If your order was placed more than 4 weeks ago and you have not received any updates, please contact our customer support team so we can investigate the situation.

Shipping Destinations

SneakGoat currently ships to most European countries, including the United Kingdom, as well as a number of international destinations.

If your country is not available at checkout on SneakGoat.uk, please contact our customer support team at:

📧 contact@sneakgoat.co

Order Tracking

As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please note that it may take a few days before tracking information becomes available.

In some cases, tracking updates are only displayed once the parcel reaches the destination country.

Exceptional Delivery Delays

Delivery delays may occasionally occur due to:

• High order volumes;
• Customs clearance procedures;
• Severe weather conditions;
• Strikes or logistical disruptions;
• Circumstances beyond our reasonable control.

If this happens, our customer support team will be happy to assist you and answer any questions.

Incorrect Address or Unclaimed Parcel

Before completing your order, please ensure that all shipping information is accurate.

If a parcel is returned to us due to:

• An incomplete or incorrect address;
• Incorrect delivery information provided by the customer;
• Failure to collect the parcel within the carrier’s specified timeframe;

additional shipping charges may apply to resend the order.

Lost or Stolen Parcels

Once a parcel has been handed over to the shipping carrier, responsibility for its delivery rests with the carrier.

If the carrier confirms that your parcel has been lost or stolen, we recommend contacting them directly to submit a claim.

Whenever possible, our customer support team will also assist you throughout the process.

Contact

If you have any questions regarding your order or delivery, our customer support team is here to help:

📧 contact@sneakgoat.co

We are committed to responding to your enquiry as quickly as possible.